We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return within 30 days from the date of purchase.
Aside from the aforementioned products , due to the nature of clinical products, any products that have been opened are no longer returnable under any circumstances. Original, unopened clinical products can be returned for full refund within 30 days of receipt by customer.
DVDs are NOT returnable under any circumstances.
All returns must be preauthorized by contacting "firstname.lastname@example.org" prior to being returned or they will not be accepted.
All refunds will be processed within 14 days of receipt of returned item.